MS CHIP

Our MS Children's Health Insurance Program (CHIP) is for children up to age 19. You can choose your child’s doctor. And your kids get extras that other plans don’t offer. Choose "See More Plan Features" to view what our plan offers your family.

More information on eligibility and enrollment can be found on the Medicaid.ms.gov website.

This plan is available in the following counties:

Adams , Alcorn , Amite , Attala , Benton , Bolivar , Calhoun , Carroll , Chickasaw , Choctaw , Claiborne , Clarke , Clay , Coahoma , Copiah , Covington , Desoto , Forrest , Franklin , George , Greene , Grenada , Hancock , Harrison , Hinds , Holmes , Humphreys , Issaquena , Itawamba , Jackson , Jasper , Jefferson , Jefferson Davis , Jones , Kemper , Lafayette , Lamar , Lauderdale , Lawrence , Leake , Lee , Leflore , Lincoln , Lowndes , Madison , Marion , Marshall , Monroe , Montgomery , Neshoba , Newton , Noxubee , Oktibbeha , Panola , Pearl River , Perry , Pike , Pontotoc , Prentiss , Quitman , Rankin , Scott , Sharkey , Simpson , Smith , Stone , Sunflower , Tallahatchie , Tate , Tippah , Tishomingo , Tunica , Union , Walthall , Warren , Washington , Wayne , Webster , Wilkinson , Winston , Yalobusha , and Yazoo .

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How you qualify.

• Lives in Mississippi
• Does not have health coverage
• Is younger than 19 years old
• Is not eligible for Medicaid
• Is a citizen of the United States or an eligible alien
• Is not an inmate in a public institution or a patient in an institution for mental diseases
• Has a family income of up to 209% of the federal poverty level

Children eligible for Mississippi CHIP are assigned a 12-month certification period and remain eligible during this 12-month period or until the child:

• Becomes eligible for Medicaid
• Moves out of the state
• Dies
• Turns 19 years old
• Becomes covered under other creditable health insurance coverage

If you have any questions about eligibility, please call the Division of Medicaid (DOM) at:1-800-421-2408

Beneficiary Workshop Presentation

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Beneficiary Workshops

The Mississippi Division of Medicaid (DOM) has scheduled educational workshops to be held this fall around the state to help Medicaid beneficiaries get the most out of the services they qualify for, as well as to promote the overall health of Mississippians. Click here for the schedule.

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Severe weather special notice

Severe Weather Special Notice

With any storm or severe weather, it is always important to prepare to take care of your health should you need to leave your home.

Please take all your medications, supplies, and any medical equipment you use with you. Bring a list of each family member’s medicines, dosage and schedule with you.

Make sure you take both your Medicaid and UnitedHealthcare ID cards with you along with a list of important numbers like your doctor’s office and UnitedHealthcare Member Services.

If you are in need of special services or medical supplies, please contact your doctor or medical supply provider.

If you need assistance, please contact UnitedHealthcare Member Services at 1-877-743-8731, TTY 711, 7:30 a.m. – 5:30 p.m. CT, Monday – Friday, (and 7:30 a.m. – 8 p.m. CT on Wednesday). We are also available 8 a.m. – 5 p.m. CT the first Saturday and Sunday of each month.

For the latest updates on the weather in your community, look to your local news as well as the National Weather Service. The Mississippi Department of Health will share information on its social media pages (@MSDH on Twitter and Facebook).

We encourage residents with questions about the storm, sheltering or medical needs to call 2-1-1. Are you storm ready? Please visit Mississippi Emergency Management Agency Are You Ready to learn more. (https://www.msema.org/preparedness-2/¬).

Additional storm preparedness information is available on our Special Notice Flyer.

Find providers and coverage for this plan.

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Benefits & features

Well and Sick Care

Get the care your child needs to grow up healthy, or to get better if he or she is injured or sick. Member benefits include:

• Hospitalization. You pay nothing for hospital care.
• Lab and X-rays. Lab tests, x-rays and diagnostic imaging are covered.
• Shots and Immunizations. Routine shots to help keep your child healthy.
• Therapies. Physical or other therapy to help you recover.
• Well Visits. Annual checkups can help keep you healthy.
• Unlimited Doctor Visits. Get medical care whenever you need it.
• Urgent Care. Immediate care for a sudden injury or illness.
• Chiropractor Services. Chiropractic visits for members who qualify.

Pregnancy Care

Nothing is more important than the health and well-being of a mother and her baby. That's why member benefits include:

• Choice of Birth Center. Pick from our partner hospitals across Mississippi.
• Choice of Doctors. Find a doctor or OB/GYN you trust in our network.
• Healthy First Steps®. Get extra support and rewards to keep you and your baby healthy.
• Prenatal Visits. Care for mothers during pregnancy.

Care for Conditions

If you have asthma, diabetes or another long-term condition, you can depend on us. Our plan makes sure you get the care and services you need. Benefits include:

• Asthma and Allergy Support. Exams, testing and supplies are covered.
• Care Management. If you qualify, get personal help managing health conditions.
• Kidney Disease Care. Dialysis, medicine and treatments are covered.
• Diabetes Education. We'll help your child learn to manage diabetes.
• Mental Health. Counseling and other treatments are covered.
• Residential Care. Brief stay at a care facility to recover from sickness or injury.

Vision, Dental and Hearing Care

Make sure your child's sight, teeth and hearing are at their best. Benefits include:

• Dental. We pay for cleanings, checkups and dental work.
• Hearing. Screenings and hearing aids, if needed, are provided.
• Vision. Covers eye exams and glasses.

Home Care and Supplies

Get the medical care and equipment you need to manage your child's health. Benefits include:

• Home Health Care. Care to help your child safely recover at home.
• Equipment and Medical Supplies. Your child's in-home safety equipment is covered.

Rides and Other Help

Sometimes you might need a little extra help using your child's health plan. For those times, you can rely on:

• Nurse Hotline℠. Speak with a registered nurse 24/7.
• Interpreters. Have an interpreter with you at your child's doctor visits.
• Language Help. Translated medical materials are available at no cost.
• Member Services. Your benefit questions are answered 24/7.
• The Farm to Fork Program. Pick up a bag of fresh produce monthly.

Advance Directives

You have the right to file an “Advance Directive.” An Advance Directive states in advance what kind of treatment you would like to receive if you have a serious medical condition that prevents you from telling your doctor how you want to be treated.

There are two types of an Advance Directive: 1) a Living Will; and, 2) a Medical Power of Attorney (which may also be called a "durable power of attorney for health care or heath care agent"). An "agent" is the person you trust to speak for you when you are not able to do so for yourself.

You should think carefully about the person you choose to be your health care agent. You should have a long talk with your agent about your advance directive so they are able to make the decision the way you would.

Two examples of Advance Directives can be found below or at https://member.uhc.com/communityplan.

Asthma and Allergy Support

Does your child have trouble managing asthma or allergies symptoms? A nurse who specializes in breathing issues can really help. Your child's nurse will:

• Get to know your child.
• Learn his or her triggers and activities.
• Develop a customized treatment plan.

Chiropractor Services

Whether chiropractor services are your child's primary or alternative treatment method, it's covered.

Members up to age 19 get up to $2000 in chiropractic care costs per year. And you do not need to get approval prior to scheduling a visit to your child's visits.

Choose a Birth Center

Where a baby is born is an important. That’s why members who are pregnant can pick from partner hospitals across Mississippi.

We also encourage women to tour the hospital's birthing center. This way she will be familiar with it. And be more relaxed when having her baby.

Choice of Doctor

You can choose your child’s primary care provider (PCP). Use the Doctor Lookup tool to see if your doctor is in our network.

Your PCP is your main doctor for:

• Treatment if you are sick or injured.
• Referrals to specialists for certain conditions.
• For members who don’t have a doctor or whose doctor is not in our network, we can help find a new one close by.

Your child can see a specialist without a referral.

Copayments

Whether chiropractor services are your child's primary or alternative treatment method, it's covered.

Members up to age 19 get up to $2000 in chiropractic care costs per year. And you do not need to get approval prior to scheduling a visit to your child's visits.

Dental Care

Checkups and emergency care are covered.

Checkups and emergency care are covered.

Exams and cleanings every six months help your child develop strong and healthy teeth and gums. If there’s a dental problem that needs to be fixed, that's covered too.

There are no copayments for your child's dental care. But dental benefits are limited to $1500 per year. Braces are covered under this plan.

Diabetes Education

Children with diabetes have a special challenge in their health. Our plan steps up with training to help your child learn to manage diabetes. Training includes:

• How to avoid and manage a diabetic crisis.
• Food choices and exercise.
• How to take insulin.

Disease Management

Does your child have a serious health problem? If your child’s health needs qualify, then our case managers are in his or her corner. They will:

• Explain medical terms in plain language.
• Coordinate your child’s doctor appointments.
• Provide your care team with your child’s medical records.

Your case manager will stay with your child throughout the medical journey. He or she will:

• Think beyond your child’s medical needs.
• Make sure your child has support at home.

So you can focus on helping your child get better.

Equipment and Medical Supplies

Your child's health and safety at home are important.

Our plan covers medical equipment ordered by your child's doctor or case manager. This can include supplies like:

• Hospital beds.
• Wheelchairs.

Farm to Fork Program

A diet that includes fresh vegetables and fruit goes a long way to helping you stay at your best. That's why our plan includes farm-fresh produce for members.

We make getting your produce easy. You can pick up your free bag at one of the many Farm to Fork Program sites across the state.

The program runs from May through September.

Please view a complete list of distribution sites and schedule.

Foot Care

We provide the exams your child needs to help keep his or her feet in great shape. And if your child has diabetes, good foot care can help prevent much more serious problems.

Our podiatry coverage includes:

• Routine foot exams.
• Tips about foot care and choosing the right shoes.
• Information about nerve damage warning signs.

Hearing Care

Trouble hearing can affect your child's everyday life in many ways. Our plan includes services and support to help protect your child's hearing.

• Exams, therapy and tests.
• Hearing aids every three years.

Healthy First Steps®

Build a healthy future for you and your baby and earn great rewards with Healthy First Steps. Our program will help you take the right steps to keep you and your baby healthy. Plus you can earn $20 just for signing up.

We will help you:

• Choose a pregnancy provider and a pediatrician (child’s doctor).
• Schedule visits and exams and arrange rides to your visits.
• Earn rewards for going to visits throughout your pregnancy and baby’s first 15 months of life.
• Get supplies, including breast pumps for nursing moms.
• Connect with community resources such as Women, Infants and Children (WIC) services.

Home Health Care

Sometimes continued care is needed after leaving the hospital or urgent care. For example, after a serious illness, surgery or injury. In these cases, a nurse will make home visits to:

• Provide medical care.
• Answer any questions and concerns.

Hospitalization

This plan pays for all your child’s expenses related to a hospital stay. This way you can focus on helping your child rest and heal.

Hospitalization coverage includes:

• Nursing care.
• Room and board.
• Supplies and equipment.
• Treatment and therapies.
• Diagnostic tests and exams.

And after your child leaves the hospital, we watch over his or her care. We make sure your child gets follow-up care to continue healing at home.

Interpreters

Your child's doctor and you need to understand each other. Not speaking English well makes this difficult. We can arrange for a medical interpreter to be at your child's appointments.

We also have people in member services who speak more than one language. Chances are, we have someone who speaks your language.

Kidney Disease Care

Kidney disease is a serious medical condition.

Our plan includes:

• Dialysis.
• Medications.
• Health education and support.
• Organ transplant if needed.

Lab and X-ray Services

Knowing what's wrong and finding it early can make all the difference for your child. Our plan covers most:

• Labs and testing.
• X-rays, scans and other imaging.

We'll help you get the information needed to improve your child's health or be at his or her best.

Language Help

You can get information in another language. Just ask. Then anything we write to you will only be in that language. This is provided at no cost to you.

Member Incentives

8 possible rewards with a value of $10-$20 per reward

Member Services

Sometimes you might need a little help understanding your health care options. With us, you have someone you can call. Member Services can help with your questions or concerns. This includes:

• Understanding your child’s benefits.
• Help getting a replacement member ID card.
• Finding a doctor or urgent care clinic.

Mental Health

Mental health is as important as physical health. That's why we have coverage for both.

Required care is 100% covered with no copay. This includes:

• Behavioral therapy.
• Substance abuse treatment.
• Medications.

Mental Health Crisis Line call 1-800-992-9940, TTY 711, 24 hours a day, 7 days a week.

Nurse Hotline

Medical questions and situations come at inconvenient times. For questions about health, call 1-877-410-0184, TTY 711 24 hours a day, 7 days a week.

Our nurses will:

• Listen to symptoms.
• Help with self-care.
• Advise you about getting care for your child at a doctor visit or an urgent care center.
• Help you know when to take your child to the emergency room.

Physical, Speech or Occupational Therapy

Physical, occupational and speech therapy can help you recover from a serious injury or illness, or simply reach your full potential.

Our plan provides up to 12 visits for:

• Occupational therapy.
• Physical therapy.
• Speech therapy.

Prenatal Visits

A pregnancy is a journey that's easier with the help of friends, family and a pregnancy doctor, or OB/GYN.

All recommended prenatal clinical visits and tests are covered by our plan.

At these visits, the clinic will:

• Make sure both mom and baby are healthy.
• Explain what to expect at each stage of your pregnancy.
• Answer questions.

Residential Care

After a serious illness, surgery or injury, your child may need ongoing nursing and therapy. If needed, our plan covers short stays in a rehabilitation center where your child can heal. Included are:

• Nursing home services.
• 24-hour nursing care.
• Help with activities of daily living.
• Physical, occupational and speech therapy.

Shots and Immunizations

Routine shots help keep your child healthy.

So, our plan covers:

• Recommended shots and vaccines.
• Influenza shots.

Unlimited Doctor Visits

There may be times when your child’s health requires repeated doctor visits.

Our plan does not limit the number of times your child can see a primary care provider. This way your child gets care when it's needed. And your doctor can see how your child's health is progressing.

Urgent Care

Your child may have an injury or sudden illness that is not life-threatening but needs immediate attention. So our plan covers care at:

• Urgent care centers.
• Medical aid units.
• Other walk-in clinics.

Vision Care

Your child will get the care, eyeglasses and treatment that let you see life more clearly.

• Prescription lenses.
• Designer-style frames.

This benefit is offered by March Vision Care..

Well Visits

Well visits with your doctor can help your child stay healthy. These visits can catch health problems early, so they can be treated.

Preventive services include:

• Annual checkups for children.
• Well-baby care.
• Routine shots and tests.

There are no copayments for preventive care.

Member resources

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Member resources

MS CHIP

Farm to Fork Program

This summer, our Farm to Fork program will be entering its 6th full year of distribution. This program provides fresh vegetables to UnitedHealthcare Community Plan members (MississippiCAN and MSCHIP) at no cost.

Farm to Fork starts in May and goes through the end of September. Just show your UnitedHealthcare Community Plan ID card at a participating location to get a bag of free farm-fresh produce.

The Farm to Fork Project was created to address the nutritional needs of residents living in food deserts throughout Mississippi. By offering farm fresh locally grown produce as an option, we are helping people make healthy choices about the foods they eat.

View our complete list of distribution sites and schedule below.

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Pick up a Thanksgiving turkey through the Farm to Fork program

For more information, please refer to the area nearest you:

2018 Schedule

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Well Child Program

Well Child visits are a time for your PCP to see how your child is growing and developing. They will also give the needed screenings, like speech and hearing tests, and immunizations during these visits. These routine visits are also a great time for you to ask any questions you have about your child’s behavior and overall well-being, including:

• Eating.
• Sleeping.
• Behavior.
• Social interactions.
• Physical activity.
• Adolescent counseling and guidance.

All EPSDT visits and procedures are covered. For information, call Member Services at 1-800-992-9940, TTY 711

For more information on age specific EPSDT health screenings and immunizations see the Bright Futures – American Academy of Pediatrics (AAP) chart below:

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Bulletin

National Flu Campaign Questions and Answers

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Member handbook

Member Handbook

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Member newsletters

2024

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2023

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2022

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Member materials

Member Rights & Responsibilities Notices

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Beneficiary Workshops

The Mississippi Division of Medicaid (DOM) has scheduled educational workshops to be held this fall around the state to help Medicaid beneficiaries get the most out of the services they qualify for, as well as to promote the overall health of Mississippians. Click here for the schedule.

2024 Schedule

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2023 Schedule

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2022 Schedule

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2021 Schedule

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2020 Schedule

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2019 Schedule

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Childhood Immunization Schedule

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Enrollment Application

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Appeals and Grievances Process

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Health Programs

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Advance directives

You have the right to file an “Advance Directive.” An Advance Directive states in advance what kind of treatment you would like to receive if you have a serious medical condition that prevents you from telling your doctor how you want to be treated.

There are two types of an Advance Directive: 1) a Living Will; and, 2) a Medical Power of Attorney (which may also be called a "durable power of attorney for health care or heath care agent"). An "agent" is the person you trust to speak for you when you are not able to do so for yourself.

You should think carefully about the person you choose to be your health care agent. You should have a long talk with your agent about your advance directive so they are able to make the decision the way you would.

Two examples of Advance Directives can be found below or at https://member.uhc.com/communityplan.

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Filing a Grievance

If you are not happy with the service UnitedHealthcare Community Plan has provided, you can file a grievance. Download our Grievance and Appeals Process Definitions and Forms below.

Appeals and Grievance

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Learn more about Mississippi CHIP

• FAQs
• Glossary
• Links to health information

Enrollment information

The Mississippi Children's Health Insurance Plan (CHIP) plan specialists can answer questions and help you enroll.

7:30 am to 5:30 pm local time, Monday, Tuesday, Thursday, Friday

7:30 am to 8:00 pm local time, Wednesday

8:00 am to 5:00 pm local time, First Saturday and Sunday of each month

You have chosen to enroll in

This plan is not currently available in the ZIP code entered.

Get the details

Visit the Mississippi Division of Medicaid site for more information on eligibility and enrollment.

Enrollment information

The Mississippi Children's Health Insurance Plan (CHIP) plan specialists can answer questions and help you enroll.

7:30 am to 5:30 pm local time, Monday, Tuesday, Thursday, Friday

7:30 am to 8:00 pm local time, Wednesday

8:00 am to 5:00 pm local time, First Saturday and Sunday of each month

You have chosen to enroll in

This plan is not currently available in the ZIP code entered.

Get the details

Visit the Mississippi Division of Medicaid site for more information on eligibility and enrollment.

Member information

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member Handbook

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Member information

Already a member? You have access to our member-only website. Print ID cards, chat with a nurse online, and more.

Member Handbook

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Please select your county.

The benefits described may not be offered in all plans or in all states. Some plans may require copayments, deductibles and/or coinsurance for these benefits. This policy has exclusions, limitations, reductions of benefits, and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, review your plan documents, call or write your insurance agent or the company, whichever is applicable. Plan specifics and benefits vary by coverage area and by plan category. Please review plan details to learn more.

UnitedHealthcare Individual & Family plans medical plan coverage offered by: UnitedHealthcare of Arizona, Inc.; Rocky Mountain Health Maintenance Organization Incorporated in CO; UnitedHealthcare of Florida, Inc.; UnitedHealthcare of Georgia, Inc; UnitedHealthcare of Illinois, Inc.; UnitedHealthcare Insurance Company in AL, KS, LA, MO, NJ, and TN; Optimum Choice, Inc. in MD and VA; UnitedHealthcare Community Plan, Inc. in MI; UnitedHealthcare of Mississippi, Inc.; UnitedHealthcare of New Mexico, Inc.; UnitedHealthcare of North Carolina, Inc.; UnitedHealthcare of Ohio, Inc.; UnitedHealthcare of Oklahoma, Inc.; UnitedHealthcare of South Carolina, Inc.; UnitedHealthcare of Texas, Inc.; UnitedHealthcare of Oregon, Inc. in WA; and UnitedHealthcare of Wisconsin, Inc. Administrative services provided by United HealthCare Services, Inc. or its affiliates.

This policy has exclusions, limitations, reduction of benefits, and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, call or write your insurance agent or the company, whichever is applicable. By responding to this offer, you agree that a representative may contact you.

1 Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available. Data rates may apply. Certain prescriptions may not be available and other restrictions may apply.

2 Tier 2 prescriptions for $5 or less not available on all medications. 3-month fills apply to select maintenance medications only. Applicable formulary requirements such as prior authorization and quantity limits may apply to your pharmacy benefits. Walgreens discount valid until 12/31/24. Discount valid only for in-store purchases of eligible Walgreens brand health and wellness products by current members eligible for the UnitedHealthcare discount program. Discount cannot be used online. For a full list of Walgreens brand health and wellness products and exclusions, please visit www.walgreens.com/smartsavings.

Last Updated: 08.21.2024 at 10:19 PM CDT

Looking for the federal government’s Medicaid website? Look here at Medicaid.gov.

UnitedHealthcare Dual Complete plans

Plans are insured through UnitedHealthcare Insurance Company or one of its affiliated companies, a Medicare Advantage organization with a Medicare contract and a contract with the State Medicaid Program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is available to anyone who has both Medical Assistance from the State and Medicare. Benefits, features and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply. Benefits, premiums and/or co-payments/co-insurance may change on January 1 of each year.

Premium disclaimer

Dual Special Needs plans have a $0 premium for members with Extra Help (Low Income Subsidy).

Benefit disclaimer

Benefits, features, and/or devices vary by plan/area. Limitations, exclusions and/or network restrictions may apply.

Nurse Hotline disclaimer

This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend treatment and are not a substitute for your provider's care. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. Nurse Hotline not for use in emergencies, for informational purposes only.

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan)

UnitedHealthcare Connected® for MyCare Ohio (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Ohio Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected® (Medicare-Medicaid plan)

UnitedHealthcare Connected® (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and Texas Medicaid to provide benefits of both programs to enrollees.

UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan)

UnitedHealthcare Connected® for One Care (Medicare-Medicaid plan) is a health plan that contracts with both Medicare and MassHealth (Medicaid) to provide benefits of both programs to enrollees.

UnitedHealthcare Connected® general benefit disclaimer

This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the member handbook. Limitations, copays and restrictions may apply. For more information, call UnitedHealthcare Connected® Member Services or read the UnitedHealthcare Connected® member handbook.

UnitedHealthcare Senior Care Options (HMO SNP) plan

UnitedHealthcare Senior Care Options (SCO) is a Coordinated Care plan with a Medicare contract and a contract with the Commonwealth of Massachusetts Medicaid program. Enrollment in the plan depends on the plan’s contract renewal with Medicare. This plan is a voluntary program that is available to anyone 65 and older who qualifies for MassHealth Standard and Original Medicare and does not have any other comprehensive health Insurance, except Medicare. If you have MassHealth Standard, but you do not qualify for Original Medicare, you may still be eligible to enroll in our MassHealth Senior Care Option plan and receive all of your MassHealth benefits through our Senior Care Options (SCO) program.

Star ratings disclaimer

Every year, Medicare evaluates plans based on a 5-Star rating system. The 5-Star rating applies to plan year 2024.

Important provider information

The choice is yours

We will provide you with information to help you make informed choices, such as physicians' and health care professionals' credentials. This information, however, is not an endorsement of a particular physician or health care professional's suitability for your needs.

The providers available through this application may not necessarily reflect the full extent of UnitedHealthcare's network of contracted providers. There may be providers or certain specialties that are not included in this application that are part of our network. If you don't find the provider you are searching for, you may contact the provider directly to verify participation status with UnitedHealthcare's network, or contact Customer Care at the toll-free number shown on your UnitedHealthcare ID card. We also recommend that, prior to seeing any physician, including any specialists, you call the physician's office to verify their participation status and availability.

Some network providers may have been added or removed from our network after this directory was updated. We do not guarantee that each provider is still accepting new members.

Out-of-network/non-contracted providers are under no obligation to treat UnitedHealthcare plan members, except in emergency situations. Please call our customer service number or see your Evidence of Coverage for more information, including the cost- sharing that applies to out-of-network services.

American Disabilities Act notice

In accordance with the requirements of the federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 ("ADA"), UnitedHealthcare Insurance Company provides full and equal access to covered services and does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Referrals

Network providers help you and your covered family members get the care needed. Access to specialists may be coordinated by your primary care physician.

Paper directory requests

Paper copies of the network provider directory are available at no cost to members by calling the customer service number on the back of your ID card. Non-members may download and print search results from the online directory.

Inaccurate information

To report incorrect information, email provider_directory_invalid_issues@uhc.com. This email box is for members to report potential inaccuracies for demographic (address, phone, etc.) information in the online or paper directories. Reporting issues via this mail box will result in an outreach to the provider’s office to verify all directory demographic data, which can take approximately 30 days. Individuals can also report potential inaccuracies via phone. UnitedHealthcare Members should call the number on the back of their ID card, and non-UnitedHealthcare members can call 1-888-638-6613 / TTY 711, or use your preferred relay service.

Declaration of disaster or emergency

If you’re affected by a disaster or emergency declaration by the President or a governor, or an announcement of a public health emergency by the Secretary of Health and Human Services, there is certain additional support available to you.

• Part A, Part B, and supplemental Part C plan benefits are to be provided at specified non-contracted facilities (note that Part A and Part B benefits must be obtained at Medicare certified facilities);
• Where applicable, requirements for gatekeeper referrals are waived in full;
• Plan-approved out-of-network cost-sharing to network cost-sharing amounts are temporarily reduced; and
• The 30-day notification requirement to members is waived, as long as all the changes (such as reduction of cost-sharing and waiving authorization) benefit the member.

If CMS hasn’t provided an end date for the disaster or emergency, plans will resume normal operation 30 days after the initial declaration.